FAQ

Q1: What makes Galaxy Digital printers more cost-effective than European brands?

A: Our core competitive advantage lies in In-house R&D. Unlike many manufacturers who purchase third-party control boards and software, we develop 100% of our systems. This vertical integration eliminates “middleman” markups and allows us to offer European-level printing precision and stability at a significantly more accessible price point.

Q2: How does the “No Degasser” design save my factory money?

A: Traditional inkjet printers require expensive degassers to remove air bubbles from the ink. Our advanced foam-free ink circulation system (featuring our unique 4-pump architecture) eliminates the need for degassers entirely. For a typical factory in Indonesia, this saves roughly 220 Million RP per machine, every year, on consumables alone.

Q3: Is the software difficult for my local operators to use?

A: Not at all. Because we own the software source code, we have fully localized the interface. Our systems support any language of your country, ensuring zero language barriers, fewer human errors, and much faster training for your local production team.

Q4: How does your CCD Vision Alignment system improve slab production?

A: Large slabs are difficult to align manually. Our CCD (Charge-Coupled Device) system acts as the "eyes" of the machine. It detects the tile’s angle as it enters and automatically rotates the print data (up to ±15°) to match. This ensures Zero White Edges and significantly increases your Grade-A yield for premium products.

Q5: What is the benefit of your “4-Pump Architecture”?

A: We optimized our ink system using 1 vacuum pump, 1 outer circulation pump, and 2 inner circulation pumps. This design is more efficient than the standard 5-pump systems used by some Italian brands. Fewer pumps mean fewer failure points and easier maintenance without compromising the pressure stability required for high-speed printing.

Q6: How do you handle after-sales service in local area?

A: We follow a “Local First” strategy. We have a dedicated office and a fully stocked spare parts warehouse located in Indonesia, Vietnam and Egypt. Our local engineering team is available 24/7 to provide rapid-response technical support. You won’t have to wait weeks for overseas parts or technicians—we keep your production running seamlessly.